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Partner Experience Manager

 

DEPARTMENT:

Partner Experience

 

LOCATION:

Northbrook, IL

 

REPORTS TO:

Vice President of Partner Experience, Cornerstone Accounts

 

WHO WE ARE:

Defined is a transformative EdTech company that combines technology, creativity, and curriculum expertise to provide engaging, relevant solutions to K-12 school districts. We are driven by our mission to Connect Classrooms to Careers through Deeper Learning, working toward our vision of empowering students and educators with authentic learning experiences that transform classroom knowledge into real-world capabilities through meaningful career connections.

Through our innovative products, we provide educators with the tools they need to create engaging, career-connected learning experiences through performance tasks and PBL. These experiences not only excite students about their future possibilities but also help them build essential future-ready skills such as critical thinking, collaboration, and problem-solving. We believe early exposure to careers levels the playing field, ensuring every child has the opportunity to chart a course toward an inspiring future.

 

JOB SUMMARY:

We are looking for an innovative, results-driven Partner Experience Manager (PxM) to lead and execute a successful Partner Experience (Px) strategy for our K-12 partnerships. The ideal candidate thrives in a fast-paced, collaborative environment, recognizing that being proactive by empowering our partners to be successful in their implementation of Defined resources is essential to enhancing partner satisfaction and engagement.

In this role, you will work closely with our partners to drive successful product usage, collaborate with internal teams to ensure high-quality service delivery, gather and communicate partner feedback to drive internal improvements and foster strong, lasting relationships aligned with both individual and team goals. Additionally, you will work with IT support to troubleshoot technical issues, ensure timely resolutions, and enhance the overall user experience. A strong background in K-12 teaching and learning, a strategic mindset, excellent communication and organizational skills, and deep expertise in customer relationship management—particularly in the K-12 education sector—are essential for success in this role.

 

KEY RESPONSIBILITIES:

Teamwork:

  • Cultivate Relationships Internally & Externally: Develop and maintain strong, collaborative relationships with both internal teams and external partners to advance shared goals and objectives.
  • Communicate Openly and Effectively: Engage in transparent and timely communication to ensure all stakeholders are informed and aligned, fostering trust and mutual understanding.
  • Positively Influence Team Performance: Proactively contribute to the partners’ success by offering support, sharing knowledge and skills, and encouraging a culture of continuous improvement focused on their goals.
  • Provide Leadership and Inspiration: Lead by example, motivating colleagues and partners through a commitment to excellence, innovation, and ethical practice.

Innovation:

  • Approach Problems with Creativity: Utilize creative thinking to develop novel solutions to challenges, encouraging a culture of innovation within the team and among partners.
  • Apply Expertise to Empower Partners: Leverage deep industry knowledge to provide partners with insights and tools that enhance their success and satisfaction.
  • Focus on Details that Produce Excellence: Pay meticulous attention to the finer points of projects and relationships, ensuring that all aspects meet the highest standards of quality.
  • Take Smart and Courageous Risks: Assess opportunities and challenges thoughtfully, making bold decisions that drive progress while managing potential risks effectively.

Results:

  • Achieve Renewal Goals: Deliver high-quality outcomes that contribute to meeting or exceeding partner renewal targets.
  • Drive Expansion Objectives: Identify and capitalize on opportunities for growth within existing partnerships, aligning efforts with expansion goals.
  • Meet Quarterly Engagement Targets: Conduct a specified number of high-quality meetings with partners each quarter, ensuring alignment with strategic objectives.
  • Manage Accounts Effectively: Oversee general account management tasks with a focus on delivering exceptional service, addressing partner needs promptly, and maintaining strong productive relationships.

 

QUALIFICATIONS:

  • Ability to maintain a work schedule that supports the Pacific Time Zone (PST/PDT).
  • Bachelor’s degree in Education, Business Administration, Sales, Marketing, Communications, or a related field (preferred).
  • Experience as an educator in the K-12 market sector.
  • Experience in customer success or partner experience is preferred, but not required.
  • Strong understanding of educational technology implementation, curriculum, best practices in teaching and learning, and challenges facing educational institutions.
  • Excellent communication, organization, and presentation skills.
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.
  • Displays strong skills in the areas of proactive thinking, problem-solving, and adaptability.
  • Willingness to travel as needed to meet with partners.

 

WHAT WE OFFER:

  • Base salary ranges from $70K–$80K depending on experience, with opportunities for additional compensation through incentive and performance bonuses along with a competitive benefits package.
  • Opportunities for professional growth and advancement within a leading company in the education technology sector.
  • A dynamic and supportive work environment where innovation and creativity are encouraged.

 

HOW TO APPLY:

Interested candidates: Please submit your credentials/application here.